Resilience Program
Strawman
Content
Introduction
"Often when organisations ask for resilience work, the underlying issue turns out to be broader than resilience itself – so it helps to first understand what the organisation is currently experiencing."
"Do you think resilience here is being asked of people because the system is demanding too much, or because capability needs strengthening – or both?"
Resilience = Individual + Organisational
Resilience is not simply an individual well-being issue.
It is an organisational capability created when leaders build environments where people can think clearly, speak honestly, recover quickly, and sustain performance under pressure.
At 3Qetc, we see resilience as the interaction between:
Self-awareness of the individual
Quality of leadership behaviours
Psychological safety of teams
Clarity of role, priorities and expectations
Strength of relationships across the organisation
This means resilience cannot be solved through isolated well-being interventions alone.
It requires work at both:
Individual level
And
Organisational system level
A 3Qetc Strategic Position on Resilience
Resilience is not simply an employee skill. It is an organisational capability created when leaders build environments where people can think clearly, recover quickly, speak honestly, and remain effective under pressure.
Our strategy becomes two parallel tracks:
(leadership responsibility)
(Individual development)
- Internal Journey = self-awareness, self-regulation, self-compassion
- Context = organisational systems, role clarity, leadership hygiene
- External Journey = relationships, stakeholders, trust, performance under pressure
10 Questions to understand context
To Understand What “Resilience” Really Means in your Organisation it would help to understand what you are currently seeing in the system.”
We have 10 Questions to understand more:-
Questions
Because Leaders often say resilience when they may mean:
- fatigue
- lower accountability
- slower execution
- emotional fragility
- leadership inconsistency
- resistance to pressure
This immediately reveals whether:
- pressure is concentrated
- Leadership layers are failing
- The middle layer is overloaded
This often uncovers where resilience is actually breaking.
Questions
This invites empathy without accusation. Often, the real answer becomes:
- ambiguity
- constant change
- too much work
- unclear priorities
- difficult managers
This is one of the most important questions.
Because often “resilience” is a proxy word.
You are helping Leaders distinguish: symptom versus cause
Questions
This grounds the conversation in evidence. Possible answers:
- lower energy
- avoidance
- conflict
- defensiveness
- poor collaboration
- silence
Each answer points to different interventions.
This introduces psychological safety without jargon overload.
A strong leader often pauses here.
Because many have never explicitly considered this.
Questions
This prevents blame. It also introduces:
Leadership creates resilience or weakens it. (Very important.)
This helps him reflect on generational assumptions. Especially important for transactional leaders. Because often:
- questioning = weakness
- emotional language = fragility
- silence = disengagement
- lack of feedback = neglect
Questions
This is often the strongest question. Because it forces perspective-taking. It often reveals:
- meetings
- unclear priorities
- poor listening
- inconsistent leadership
- too much change
This is the most useful closing question. Typical answers:
- clarity
- visibility
- calmness
- listening
- decisiveness
- recognition
This tells you what intervention is really needed.
Diagnostic of Resilience
Start With Diagnostic Before Intervention
Before teaching resilience, we establish what currently weakens resilience inside this organisation using a short diagnostic phase:
Psychological Safety Survey
Leadership Hygiene Survey
People Leader Feedback Survey
Fulfilment survey
Working and leading from home survey( optional)
- where overload sits
- where trust is low
- where managers create anxiety unintentionally
- where communication blocks resilience
“Strawman” 6 months overview
3Qetc Tools Surveys & Frameworks
**External Strategic partners Langley (Capffinity)
Resources example – Stakeholder wheel co-branded
Introducing Alison Irons ( AI Avatar) from the company development team explaining the stakeholder map exercise ( 3 minutes). (On 3Qetc website – under resources) ( Edit company – to your company name, scripts in videos can edited for your company narrative).
Appendix
i | Resilience as five pillars |
|---|---|
ii | ICE (Internal journey & Context & External Journey). LEADERSHIP MODEL |
iii | The full self-Audit |
iv | Our Data & insights |
v | Data analytics ( example of 400 executives – blind spots high-performing teams) |
Resilience as Five Interdependent pillars
1 | Self-Awareness |
|---|---|
2 | Psychological Safety as the System Condition |
3 | Self-Regulation Under Pressure |
4 | Relational Resilience |
5 | Leadership Practices That Prevent Fragility |
Self Awareness
Without self-awareness, resilience language becomes superficial.
Strengths profiling
Self-compassion tool
Fixed/Growth Mindset Survey
Emotional Intelligence Survey
Self-Regulation worksheet Survey
New Leader Fears survey
Help individuals identify:
- what triggers them
- how pressure changes behaviour
- what drains energy
- what blind spots appear under stress
3Qetc self-audit framework is already ideal for this because it integrates multiple reflective dimensions rather than one psychometric snapshot
Psychological Safety
- speaking up early
- asking for help
- admitting uncertainty
- challenging respectfully
- surfacing mistakes without fear
Psychological Safety Index survey
Listening tool
Feedback framework
Effective language
Leadership hygiene
"We do not build resilient people in unsafe systems."
Self-regulation under pressure
This is where resilience becomes behavioural.
Self-compassion
Fixed growth mindset
EQ
ACT (Acceptance & Commitment Training)
Journaling
Emotional regulation
Pause → Notice → Reframe → Respond
This is much stronger than generic stress advice.
Relational resilience
"Resilience is partly relational intelligence: who drains you, who supports you, where tension sits, and where trust must be repaired.”
Many executives underestimate this.Pressure weakens relationships before performance collapses.
Our stakeholder map is especially powerful because resilience often fails where relationships are unmanaged.
Leadership Practices That Prevent Fragility
This is where many resilience programs fail because they stop at wellbeing.
- Leadership hygiene
- Clarity of role
- Prioritisation
- Delegation
- Accountability
- Capacity model
- role clarity
- prioritisation
- delegation
- accountability
- team wellbeing
- as external resilience conditions.
I.C.E. Internal journey & Context &
External Journey Leadership model
Context
- Organisation’s strategy, Vision, purpose “The Why”
- Organisational Culture & Values
- Leadership Hygiene
- On-boarding
- Development – Training
- Collaboration & Innovation
- Internal & External Stakeholder Management
- VUCA environment
- Customers & Clients
- Growth & Performance
- Technology
- Data insights - AI
The Full Self-audit
Strengths Survey- High performing teams –
Blind spots- 400 executives (Benchmark)
CAPPFINITY online strengths test. 60 strengths across four domains ( realised and unrealised strengths, Learned behaviours and weaknesses) and split 60 strengths also across five families :
- Communicating
- Being
- Motivating
- Relating
- Thinking
- 9 Organisations
- 400 Executives
- CEOs, GMs , MDs , Leaders,
- 61% male. 39% female
- Observations in the communication family, listening , feedback and counterpoint are extremely poor.
- Implications on the performance of leadership and high-performing teams
- Constructive work to be done on communication, language, and two-way feedback culture
- Work to be done on self-awareness of leaders
% of Particpants with Listening in top 10 and 20 listed strengths
% of Particpants with Feedback in top 10 and 20 listed strengths
% of Participants with Counterpoint in 10 and 20 listed strengths
% of Participants with Curiosity in top 10 and 20 listed strengths